FAQs

After successfully placing your order, our customer service team will be conducting a verification and update you as soon as possible thru email or thru SMS, Monday to Friday. During weekends and holidays, please expect an email the following day.
After the verification of your order (TIME FRAME), you can expect to receive your order within the following time frame:
– Metro Manila Area: (days to be discussed and confirmed with our chosen courier)
– Outside metro manila areas: (days to be discussed and confirmed with our chosen courier)

You can track your order using the tracking number that we provided. (Use images to be easily understood)

Tracking number can be seen after successfully placing your order. (use image)

Yes, you may cancel your order as long as you meet our Cancellation Policy. Our service team will send you a message thru E-mail whether your cancellation request is approved or rejected. Cancellation of orders within Metro Manila must be made within 24 hours before delivery date and 2 days before delivery date for those outside Metro Manila.

If something isn’t right we are happy to accept a return or replace your item within 1 week of purchase, subject to the Return and Replacement Policy below. Please take note that replacement of items applies only forDAMAGED items. We do not allow return or exchange on merchandise that does not meet your expectations in liking.
1. Items to be replaced must be in saleable/marketable condition and must be returned in their original condition.
2. Original Receipts (if provided by the seller), Waybill and Hang Tags (if any) must be attached as this is considered part of the product.
3. Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories should be intact. The courier will not accept your item in absence of these.
4. Damaged item/s must be reported to us via email; marketing@alta.co.jp(a photo of the item must also be attached).
1. If an item is faulty, wrongly described in our description box, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
2. Items damaged during the delivery may be refunded or replaced with the same item.
7. In case the replacement item is out of stock, we will refund your amount.
8. Replacements will depend on the availability of the item.
9. Refund or replacement will be initiated after the pick-up of product.

Only a registered member of E-Japon is allowed to sell their own item. You have to fill up an application form for the item/s you would like to sell. We’ll be setting an appointment of your most comfortable date where you can visit our office for the verification of your item. We will requiring you to bring one (1) valid ID for our documentation. By selling your item to us means that you agree with our terms and agreement below.

Share this post